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We have assembled some of our most frequently asked questions into
five topic areas listed below. Simply click on a topic or question to open
and close it. If you still have unanswered questions you can contact
the Customer Service department or submit an online Troubleshooting
Assistance form (choose spa).
Where can I buy King products?
King Technology products can be purchased
from local pool and spa dealers in your area. Over the past 20 years,
we have built a strong nation-wide network of
dealers that carry our products and can service your needs.
They are the professionals in your area! Please see Locate a Dealer
for the dealer closest to you. Can I purchase products directly from you?
Not at this time. King Technology products can be purchased
from local dealers in your area. Over the past 20 years,
we have built a strong nation-wide network of dealers that
carry our products and can service your needs.
They are the professionals in your area!
Please see Locate a Dealer for
the dealer closest to you.
How do I locate a dealer?
- Enter your zip code on our Locate A Dealer page for a
listing of dealers in your area and the products they carry.
- If you're a resident of Alaska, Hawaii, or a foreign country,
please contact our customer service department via phone 952-933-6118 or submit
an Information Request form.
How do I contact Customer Service?
Can I buy replacement parts from you?
Replacement parts not carried by your pool dealer
(such as o-rings, caps, control dials) can be obtained
by calling us directly at 800-222-0169.
Where can I get a parts list?
Product diagrams and parts lists can be found in your
instruction manual. You can also view this information on our site in the
Manuals & Diagrams section.
What is the list price of your products?
We provide suggested retail prices to our distributors and dealers.
However, we cannot mandate the actual retail price of our products.
If you have a question on a specific product, please call Customer
Service at 800-222-0169.
Spa Start-up
How do I get started?
Spa Start-Up:
- Always drain and refill spa at least every 4 months.
- Clean and replace filter cartridges when dirty (Follow manufactuer's instructions.)
- Balance water.
Click here for spa water balance guidelines.
- Heat water to recommended temperature before using cartridges.
- VERY IMPORTANT!
– Before using cartridges, establish an initial residual of 1.0 to 2.0 ppm bromine or chlorine with a granular Brominating Concentrate or a chlorine shock. DO NOT USE a non-chlorine shock. Use the appropriate bromine or chlorine test strips or kit and follow manufacturer's instructions.
How often should I drain and refill my spa?
Drain and refill the spa every four months,
which is when we recommend replacing your spa mineral product.
How often should I shock my spa?
Shock the spa with a chlorine or
non-chlorine shock once a week or if the water looks hazy.
How long should I run my pump?
Always follow the spa manufacturer's directions or state codes for spa operation.
Spa Water Chemistry
Bromine & Chlorine
Why does King Technology recommend bromine over chlorine?
Bromine is the leading spa sanitizer with a number of benefits over chlorine. It dissolves
slower in hot water; it’s less odorous and less corrosive and it regenerates itself every time you shock the spa.
Chlorine is also compatible with our SPA FROG minerals.
What should my bromine or chlorine level be?
When using FROG minerals you can reduce chlorine or bromine levels to 1 ppm. Using chlorine or bromine alone you must maintain 2-4 ppm.
How should I test my bromine or chlorine levels?
Most test kits found at your local dealer will test for
chlorine or bromine as well as pH and total alkalinity. Keep in mind these kits will state that 1 ppm is low but it is NOT with FROG.
If you are experiencing water chemistry issues,
you may need to bring a water sample into your spa dealer for additional analyses.
Why does my spa have a strong chlorine smell?
Strong, smelly chlorine odor means you have chloramines,
organic by products of chlorine oxidizing sweat, urine and other contaminants.
Ridding the spa of chloramines demands a shock treatment. (either chlorine
or non-chlorine)
Spa Filtration
Can filter or circulation problems contribute to water quality problems?
Yes, filters and circulation issues can lead to
several water chemistry issues such as cloudy or hazy water. Make
sure your filter is
clean and in good working condition and your circulation time meets the spa manufacturer's requirements.
How will bather load impact my spa?
The number of people in a spa has a huge effect
on spa sanitation. For example, four people in an average spa
demand the same sanitation level of 200-300 people in an average home
swimming pool.
Spa Water Balancing
Do you have recommended water balance guidelines?
What type of test kit do you recommend?
Standard test kits available from your
spa dealer will work fine. If you are experiencing water chemistry issues,
you may need to bring a water sample into your spa dealer for additional analyses.
Should my spa dealer test my water?
It’s always a good idea to have your spa dealer fully
test your water once you have completed your start-up process to
make sure everything is in line. If you experience
any difficulties with balancing or sanitizing, have your dealer test the water and
give you an analysis of what needs to be done to correct the situation.
My pH is hard to maintain. Why?
Everything that enters your spa has a pH that
can raise or lower the total pH of the spa.
The following is a list of possible culprits that
could be giving you a difficult time in maintaining pH between
the desired range of 7.2 and 7.8.
- Tap water, depending on the area of the country, can either have a low or high pH
- Overestimating the amount of pH Decreaser or pH Increaser needed is often the problem
- Using bromine or chlorine tends to lower pH over time, while
using shocks like Calcium Hypochlorite or Lithium Hypochlorite may raise
the pH over time.
- High bather loads will tend to lower pH.
- Swimmer wastes, such as perspiration, urine, saliva and other body oils will also lower pH.
- A high alkalinity reading will raise the pH.
- Dirt, debris or leaves that blow into the pool as well as rain that is often acidic will lower pH.
- Salt chlorine generators will drive pH up.
What's the difference between pH and Alkalinity?
pH is the abbreviation for “potential hydrogen” and the
reading indicates the concentration of hydrogen ions in the water.
Basically, it is the measure of how acidic or basic (alkaline) the
water is.
Total alkalinity is the measure of how stable the pH is.
It measures the water’s buffering capacity to resist pH changes.
Without control of the total alkalinity, the pH will rise and fall
abruptly.
What is calcium hardness?
Calcium Hardness (or Total Hardness), as the name implies,
refers to the hardness of the water, measuring the amount of mainly
calcium and also other minerals. Swimming pools require hard water – defined
as water with more than 100 ppm of hardness ions.
Like pH and alkalinity, calcium hardness affects the tendency of
water to be corrosive when it is low and scale forming when it is high.
Generally, calcium hardness levels should be kept between 200 and 400 ppm.
When should I use clear water aids, such as clarifiers?
Whenever you water looks hazy or cloudy, it is full of
various particles that clarifiers bind together so they are large enough
to be removed by your
filter. Shocking the spa can also take care of this process.
Does it make a difference if my water is from a well,
city or soft water system?
Yes. Water supplies contain different levels of natural
minerals like iron, copper or magnesium. These minerals must be removed from
the water with a Metal Out or Sequestering Agent (see your dealer) to ensure
easier balancing and proper sanitation. If using our FROG Mineral products,
make sure you remove the natural water minerals at spa start up, wait 24 hours and clean filter before you use
the special FROG minerals.
Other Spa Chemistry Issues
What causes cloudy water / haze?
- Your sanitizer level could be low.
- The pH could be high.
- Your filter might be dirty.
- You may need to increase your circulation time.
Why do I have foam?
The biggest culprit is detergent residue on swimming suits, but foaming can
also be caused by cosmetics, sun tan lotion, body oils or other
organic materials. Some tile and vinyl cleaners may
also cause foaming. High pH is another cause. Use a defoamer.
Why is my water discolored?
When the water changes color it’s usually due to
the presence of metals from fill water.
Iron with a rusty look or copper with a greenish, bluish appearance
are common. Test for calcium hardness. Consult with your spa dealer
regarding s
sequestering agents or other options to resolve the problem.
My spa has a strong chlorine odor. Why?
Strong, smelly chlorine odor means you have
chloramines, organic by products of chlorine oxidizing sweat,
urine and other contaminates. Ridding the spa of chloramines requires
a shock treatment. (either chlorine or non-chlorine)
Minerals In Your Spa
SPA FROG Floating System
What are the benefits of the SPA FROG Floating System?
Unlike all other floaters, SPA FROG...
- Includes minerals that destroy bacteria and reduce bromine use up to 50%.
- Easily adjusts for any size spa.
- Water is softer & crystal clear.
- Is long lasting for less work.
- Protects your surfaces and equipment.
- Is removed when the spa is in use (flip it over on flat surface with no mess.)
- Saves water by draining and refilling less often.
- Is prefilled for no mess and no measuring.
- Bromine cartridges are recyclable.
How long do the mineral and bromine cartridges last?
The mineral cartridge lasts four months or whenever the spa is drained and refilled. The bromine cartridge lasts approximately 2-4 weeks.
Can I really cut my bromine use to 1-2 ppm?
Yes, under most circumstances the average spa owner will be able to lower their bromine or chlorine levels to 1 ppm, which is half the minimum industry standard.
Why does King Technology recommend bromine over chlorine?
Bromine is the leading spa sanitizer with a number of benefits over chlorine. It dissolves slower in hot water; it's less odorous and less corrosive over time and it regenerates itself every time you shock the spa. Chlorine is compatible with our SPA FROG minerals.
SPA FROG In-line System
What is the SPA FROG In-line System?
The Spa Frog In-line System, a patented water-care system,
is built right into the spa for easy top loading of the mineral and bromine
cartridges. Simply open the cap, pull up the holder and snap in the cartridges.
Finally, spa care with sophistication and unparalleled ease
How long do the mineral and bromine cartridges last?
The mineral cartridge lasts four months or whenever the spa is ddrained and refilled.
The bromine cartridge lasts approximately 2-4 weeks.
Can I really cut my bromine to 1-2 ppm?
Yes, under most circumstances the average spa owner will be able to lower their bromine or chlorine levels to 1 pp, which is half the minimum industry standard.
Why does King Technology recommend bromine over chlorine?
Bromine is the leading spa sanitizer with a number of benefits over chlorine. It dissolves slower in hot water; it's less odorous and less corrosive and it regenerates itself every time you shock the spa. Chlorine is also compatible with our SPA FROG minerals.
Which Spa manufacturers are including the SPA FROG In-line
System with their spas?
Associated Leisure • Caldera • Dynasty Spas • Emerald Spa • Four Winds • Leisure Bay • Marquis • Morgan • Premium Leisure • Spa Crest Mfg. • Sunbelt Spas • Viking Spas Several other manufacturers are evaluating this product. Contact your spa dealer to request the SPA FROG In-line System with your new spa.
FILTER FROG For Use In Filter Core
What are the benefits of this FILTER FROG product?
FILTER FROG with FROG Minerals:
- Reduce bromine or chlorine use up to 50%.
- Eliminate daily dosing for less work.
- Improve water quality by:
- Destroying bacteria for improved clarity.
- Helping to maintain a neutral pH.
- Reducing bromine or chlorine use for softer water.
How long does it last?
The FILTER FROG is designed to last 4 months.
Simply replace every four months when you drain and fill your spa.
How do I install this FILTER FROG product?
- Set the reminder dial to 4 months from the date of installation.
- Place in one of the following locations:
- Inside the filter cartridge
- Inside the filter well
- Inside the skimmer tray
Sani King Spa Feeder
What is the Sani King Spa Feeder?
The Sani King Spa Feeder is the only in-line automatic chemical
feeder designed especially for spas and hot tubs. It's adjustable, and
easy to install, use, and maintain.
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